Terms of service
TERMS OF SERVICE – The Crystal Shop & Co
OVERVIEW
Welcome to The Crystal Shop & Co. The terms “we”, “us” and “our” refer to The Crystal Shop & Co. The Crystal Shop & Co operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). The Crystal Shop & Co is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colours or product appearance may differ from how they appear on your screen due to your device settings.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted in our online stores.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities offered to any person or region.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. The Crystal Shop & Co reserves the right to accept or decline your order at its discretion. Your order is not accepted until The Crystal Shop & Co confirms acceptance. Payment must be processed before acceptance.
Please review your order carefully before submitting, as we may be unable to accommodate cancellations after acceptance. If we do not accept or modify an order, we will attempt to notify you using the contact details provided.
Your purchases are subject to our Refund Policy [LINK].
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 – PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged will be the price in effect at the time of ordering.
Unless otherwise stated, prices do not include taxes, shipping, handling or import charges.
You agree to provide current, complete and accurate purchase and account information, and to update details as needed so we can complete your transactions.
You represent and warrant that:
(i) the payment information you provide is true and complete;
(ii) you are authorised to use the payment method;
(iii) charges incurred will be honoured;
(iv) you will pay all charges including postage and taxes.
SECTION 5 – SHIPPING AND DELIVERY
We are not liable for shipping or delivery delays. All delivery times are estimates only and not guaranteed.
Once we transfer products to the carrier, title and risk of loss passes to you.
SECTION 6 – INTELLECTUAL PROPERTY
All content and materials on the Services are owned by The Crystal Shop & Co, its affiliates, or licensors and are protected by applicable intellectual property laws.
You may use the Services for personal, non-commercial use only. No material may be copied, reproduced, modified or distributed without written permission.
The Crystal Shop & Co’s names, logos, product names, designs and slogans are trademarks of The Crystal Shop & Co. You may not use them without prior written consent.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools which we do not control. Access is provided “as is” and without any warranties.
Your use of such tools is entirely at your own risk. You should review the relevant third-party’s terms before use.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain links to third-party content or websites. We are not responsible for examining or evaluating third-party materials.
You access third-party sites at your own risk. We are not liable for any damages arising from such access.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
The Crystal Shop & Co is powered by Shopify. However, all purchases are made directly with The Crystal Shop & Co.
By using the Services, you acknowledge Shopify is not responsible for any sales, products, injuries or damages arising from your transactions with The Crystal Shop & Co.
You expressly release Shopify from all related claims.
SECTION 10 – PRIVACY POLICY
All personal information collected is governed by our Privacy Policy [LINK] and Shopify’s Privacy Policy.
Because the Services are hosted by Shopify, your information may be processed and stored outside your country. Please review our Privacy Policy for more details.
SECTION 11 – FEEDBACK
If you submit any feedback or suggestions, you grant The Crystal Shop & Co a perpetual, worldwide, royalty-free licence to use that feedback for any purpose.
You must have all rights to any feedback submitted. You may not impersonate anyone or submit unlawful or harmful material.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct errors or inaccuracies and to update or cancel orders if needed.
SECTION 13 – PROHIBITED USES
You may not use the Services for unlawful, harmful or abusive purposes. You may not upload malware, scrape data, impersonate others or violate intellectual property rights.
We reserve the right to suspend or terminate accounts for violations.
SECTION 14 – TERMINATION
We may terminate your access at any time without notice. You remain responsible for all charges up to the date of termination.
Sections that should reasonably survive termination will remain in effect.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available” without warranties of any kind.
We do not guarantee uninterrupted or error-free use of the Services.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, The Crystal Shop & Co will not be liable for any indirect, incidental or consequential damages arising from use of the Services.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless The Crystal Shop & Co, Shopify, and related parties from any claims arising from your breach of these Terms or unlawful use of the Services.
SECTION 18 – SEVERABILITY
If any provision is found unenforceable, the remainder of the Terms will continue in effect.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and The Crystal Shop & Co.
SECTION 20 – ASSIGNMENT
You may not assign your rights without our written consent. We may assign our rights without notice.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of the jurisdiction where The Crystal Shop & Co is headquartered.
SECTION 22 – HEADINGS
Headings are included for convenience only.
SECTION 23 – CHANGES TO TERMS
We may update these Terms at any time by posting changes on our website.
SECTION 24 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to:
thecrystalshopandco@gmail.com
Business Information:
Trading Name: The Crystal Shop & Co
Email: thecrystalshopandco@gmail.com
Business Address: Fore Street, Chard, Somerset
Business Phone Number: 07920403196