Shipping policy

Thank you for shopping with The Crystal Shop & Co. Below you’ll find all the details about how we ship your orders within the UK.

Shipping Within the UK Only

At this time, we only ship to addresses within the United Kingdom. International shipping is not available.

Shipping Method

All orders are sent via:

Royal Mail Tracked 48

  • Fully tracked

  • Delivery aim: 2–3 working days

  • Tracking updates provided via email or text depending on the contact details you enter at checkout

Processing Times

  • Orders are processed within 1–2 working days.

  • Orders placed on weekends or bank holidays are dispatched the next working day.

All crystals and fragile items are packaged with great care to ensure they arrive safely.

Delivery Times

Once dispatched, Royal Mail aims to deliver within 2–3 working days.
Please note that delays may occur during busy periods such as Christmas, postal strikes, or severe weather.

Delivery Address

Please ensure your delivery address is entered correctly at checkout.
I cannot take responsibility for parcels delivered to an incorrect or incomplete address provided by the customer.

Damaged or Missing Items

If your order arrives damaged or something is missing:

  1. Contact me within 48 hours of delivery.

  2. Include your order number and clear photos of the packaging and items.

I will always do my best to resolve any issues quickly.

Lost Parcels

A parcel is considered “lost” only after 10 working days from the expected delivery date, in line with Royal Mail’s policy.
If your parcel hasn’t arrived after this time, please contact me and I will raise a claim with Royal Mail.

Tracking Information

Once your order is dispatched, you will receive a tracking number which you can use to follow your parcel’s journey via the Royal Mail website.

Contact

If you have any questions about your order or shipping, please contact me via WhatsApp or Text Message on 07920403196